Subscription billing and refund terms for premium access.

When a refund may be approved

• If the same plan period is charged more than once, the duplicate payment may be refunded after verification.
• If premium access cannot be activated because of a confirmed platform-side issue and the issue is not resolved within a reasonable support window, the affected payment may be reviewed for refund.
• If billing proof, payment reference, and account details match the subscription record, the request can be processed faster.

When refunds are generally not issued

• Unused time, partial usage, or change of mind after premium access has already been activated.
• Requests that do not include enough billing proof to verify the subscription and payment owner.
• Disputes raised without first contacting support for a normal activation or billing review, unless required by law.

How to request a refund review

1. Email the payment reference, selected plan, and issue summary.
2. Include the account email used during purchase.
3. Share screenshots only if they help verify a failed activation or duplicate charge.
4. Wait for support review before filing a payment dispute so normal checks can be completed first.